Frequently Asked Questions

Copies of records can be obtained in person at the Records Department of the North Andover Police Department during normal business hours. Business hours are Monday, Wednesday, and Thursday 8 am to 4:30 pm, Tuesday 8 am to 6 pm, and Friday 8 am to noon. Alternatively, you may email the Record Department directly to request records.

The Records Department is located in the front lobby of the North Andover Police Department at 1475 Osgood Street, North Andover, Ma. Records requests can also be made via mail, a Records Request Form should be filled out and sent to the records office. This will expedite your request.

No, under state law certain records are not available. Examples of records which are not available include:

1. Accidents or incidents involving criminal charges, which may result in incarceration and have not been adjudicated.
2. Accidents or incidents, which are still under investigation.
3. Records, which are expressly prohibited from disclosure to the public by statute.
4. Arrest records. You may acquire a copy of your record from the Commonwealth of Massachusetts Criminal History System's Board. Forms for such a request are available at the North Andover Police Department, or information may be visiting their website.

If the record is a public record and it is in our files, you may usually pick it up or have it emailed to you the next business day. Unusually lengthy records or photographs may take longer.

Requests or photographs are made through the same means as copies of records. Please contact the Records Office for a quote on the cost of photographs or having a photo(s) on computer disks.

First, please call the Records Division Supervisor at 978-683-3168. If, after doing so, you still believe you have been denied information you are entitled to, you may call the Secretary of the Commonwealth's Public Records Division at 617-727-2832 or visit their website.